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Britain's Monzo, NatWest rapped over competition rule breaches

Wednesday, June 23, 2021

LONDON (Reuters) -Britain's competition watchdog has warned banks Monzo, NatWest, Virgin Money (LON:VM) and Bank of Ireland over breaching rules requiring them to send banking transaction histories to former account holders.

In total, nearly 150,000 customers were not provided with the necessary information quickly enough, the Competition and Markets Authority said on Tuesday.

Monzo was responsible for the bulk of the breach, accounting for over 143,000 former customers.

Under Britain's competition rules, lenders must send customers a transaction history within 40 days of a customer or small business closing their accounts, with at least 95% sent within 10 working days.

The CMA said the four banks were now sending out the required information and it would take further action if the failures were repeated.

A spokesperson for Monzo said: "Since we identified the issue and reported it to the CMA in February 2021, we've fixed the problem and are telling affected customers that we can send them their transaction history if they'd like.

"This was an admin error, and we've also said sorry to the customers involved. Up until now, we've sent a full transaction history to any customer who has asked for it directly."

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01-05-2024 10:45:17 (UTC+7)

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 EUR/USD1.0658↑ Sell
 GBP/USD1.2475↑ Sell
 USD/JPY157.91↑ Buy
 AUD/USD0.6469Neutral
 USD/CAD1.3780↑ Buy
 EUR/JPY168.32↑ Buy
 EUR/CHF0.9808Neutral
 Gold2,295.80↑ Sell
 Silver26.677↑ Sell
 Copper4.5305↑ Buy
 Crude Oil WTI81.14↑ Sell
 Brent Oil85.62↑ Sell
 Natural Gas1.946↑ Sell
 US Coffee C213.73↑ Sell
 Euro Stoxx 504,920.55↑ Sell
 S&P 5005,035.69↑ Sell
 DAX17,921.95↑ Sell
 FTSE 1008,144.13Sell
 Hang Seng17,763.03↑ Sell
 Small Cap 20001,973.05↑ Sell
 IBEX 3510,854.40Neutral
 BASF49.155↑ Sell
 Bayer27.35↑ Sell
 Allianz266.60↑ Sell
 Adidas226.40↑ Sell
 Lufthansa6.714Neutral
 Siemens AG175.90↑ Sell
 Deutsche Bank AG15.010Neutral
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